客棧前臺崗位職責3篇(客棧前臺崗位職責是什么)

時間：2023-06-14 12:28:50 綜合范文

　　下面是范文網小編分享的客棧前臺崗位職責3篇(客棧前臺崗位職責是什么)，供大家參閱。

客棧前臺崗位職責1

　　崗位職責：

　　1、按照管家的安排認真做好客房內桌椅、床鋪、洗手間及過道衛(wèi)生，并將出現問題的房間和設備知

　　會前臺做好記錄等待維修；

　　2、認真檢查退房后的消費品，并及時知會前臺做好入賬工作；

　　3、配備好各種用品，確保正常營業(yè)使用。

　　4、對待賓客應主動、熱情、禮貌、耐心、周到，使顧客有賓至如歸之感；

　　5、運用禮貌語言，為客人提供最佳服務，6、善于向顧客介紹和推銷客棧內的餐飲及特色菜點和其它服務項目；

　　5、配合管家工作，服從管家工作安排，團結及善于幫助同事工作；

　　6、積極參加培訓，不斷提高服務技能。

　　任職資格：

　　1、年齡18-45歲，身體健康，女性身高1、58m以上、男性身高1、70以上；

　　2、品行端正，能吃苦耐勞，初中以上文化程度。

客棧前臺崗位職責2

　　1、Good afternoon/morning , sir/Ms..Welcome to our I help you ? 2、Have you made a reservation?(你有預訂過嗎？)3、How long do you want to stay?(你在這里住多久？)4、May I have your name please ? 5、Can you spell that ,please?(麻煩拼出你的名字)6、Just a moment.(等一會兒)7、May I see your paport , please ?(能看一下你的護照嗎)8、OK,everything is in here is your room number is…(現在一切都安排好了，這是你的房門鑰匙，你的房號是。。。)9、I hope you enjoy yours stay with us.(希望你在這里住得開心)10、Check in(登記入住)

　　Check out(離店結算)11、The current rate is … yuan per night.(現在的房費是…元一天)12、Single room(單人房)Double room(雙人房)13、What kind of room do you want to book ? A single or a double room ?(你想預訂哪種房呢？單人間還是雙人間？)14、The room rate is 288 yuan per day and The deposit is 100 yuan, so , the total is 388 Yuan.(房費每天是288元，訂金100元，所以一共要收取你現金388元。)15、Can you show the deposit receipt.(可以出示一下你的押金條嗎？)16、Can I have your name and room number, please ?(請讓我知道你的名字和房號。)17、May I have your room key, please ?(麻煩歸還房鑰匙)18、Over here , please./The way please.(這邊請)19、Come up with me.(請跟著我走)20、Are you checking out ?(你要退房嗎?)21、I am very sorry for the inconvenience.(很抱歉造成您的不便。)22、The room have been all booked up.(所有房間都已經訂滿了。)23、Have a nice day.(祝你有美好的一天。)24、如果聽不到客人說什么，你可以：Can you repeat that , please ?(請您重復一遍可以嗎？)25、cash payment(現付)prepayment（預付）客房用品英文一覽表：住宿篇1 前臺：

　　Company 陪伴，同伴 single room 單人房 double room 雙人房 intend 想要，打算

　　party（參加共同活動的）一批，一組，一組人 date 日期，日子 kind 種，類 bath 浴室 shower 淋浴 suite（一套）房間 deluxe 豪華的available 可用的，合用的，可得到的，可到達的 fully 完全地，徹底地 name 名字，姓，姓名，名稱 addre 地址

　　the phone number 電話號碼 be able to 能，會

　　guarantee 保證，擔保，包，管 occupancy 占有，占用 peak 最高的，高峰的 arrival 到來，到達

　　departure 啟程，離開，出發(fā) book 預定，定 hotel 旅館 offer 提出，提供 discount 折扣 vacancy 空，空房間 solid 全部地 be full up 全滿 include 包括，包含 major 較大范圍的，主要的 international 國際的，世界的 provide with 提供 mini-bar 小冰柜 sort 種類，類別 price 價格，價錢 dollar 美元 service 服務，服侍 of course 當然 rate 價格，費用 tax extra 另加稅金 look forward to 期待，希望 receive 接待，接見，歡迎 guest 旅客，宿客 welcome to 歡迎到來 bellboy 行李員，旅客服務員

　　客房用品英文一覽表：trash can垃圾桶

　　socket插座、sheet床單、clothesline晾衣繩 quilt被子 receiver接收器 switch開關 guilt cover被套 laundry form洗衣單 mirror鏡子 pillow枕頭

　　baggage rack行李架 closet衣柜 pillowcase枕套 plug插頭

　　Clothes hanger衣架 facial tiues紙巾 facial tiues box紙巾盒 telephone電話 note便簽 mattre床墊 shampoo洗發(fā)液 slippers拖鞋 bedside table床頭柜 foam bath沐浴液 air conditioner空調 desk書桌 bathroom浴室 desk lamp臺燈 toilet衛(wèi)生間 drawer抽屜 washbowl洗臉盆 watering can水壺

　　hotel services guide飯店服務指南 water tap水龍頭 remote controller遙控器 button按鈕 tooth brush牙刷 power電源 tooth paste牙膏 mineral water礦泉水 hair dryer吹風機 soap香皂 curtain窗簾 comb梳子 window窗戶 magazine雜志 network cable網線 gla cup玻璃杯 ashtray煙缸 stool馬桶 toilet paper手紙 light bulb電燈泡 chair椅子 towel毛巾 refrigerator冰箱 bath towel浴巾 beer啤酒

　　26、前臺接待常用英語

（一）在正式的英語表現里，疑問基本句型可分為下列四種： I ~ you ~ you ~ I ~? 只要理解這四種基本的句型，就可以處理大部分業(yè)務上的狀況。1．自己要做什么事時，就使用May I ~ May I have your name, please? 請問尊姓大名

　　May I have your check-out time, please? 請問您什么時候結帳離開？

　　May I see your paport, please? 請讓我看一下您的護照好嗎？

　　May I know your nationality, please? 請問您的國籍是什么？

　　2．麻煩客人時，可使用Could you ~ Could you fill out the form, please? 請您填寫這張表格好嗎？

　　Could you write that down, please? 請您寫下來好嗎？

　　Could you draft the fax, please? 請您寫下傳真的草稿好嗎？

　　Could you hold the line, please? 請不要掛電話好嗎？

　　3．詢問客人的喜好或是做什么時，可使用Would you ~ Would you like tea or coffee? 請問您要喝茶還是咖啡？ Would you like to take a taxi? 請問您要搭計程車嗎？

　　Would you mind sitting here? 請問您介意坐在這里嗎？

** 只要在疑問詞后加“Would you ~”，就可以提出大部分的詢問。When would you like to visit Guilin? 請問您想要何時參觀桂林？

　　When would you like to have lunch? 請問您想在哪里用餐？

　　What time would you like to eat? 請問您想何時用餐？

　　Who would you like to contact? 請問您想和誰聯(lián)絡？

　　Which kind of room would you prefer? 請問您喜歡哪一種房間？

　　how would you like to settle your bill? 請問您的賬單如何處理？

　　how long would you like to stay? 請問您要逗留多久？

　　how many tickets would you like to buy? 請問您要買幾張票？

　　4．在提供建議協(xié)助、征求意見時，可使用Shall I ~ 或Would you like me to do ~? Shall I draw the curtains? 請問需要我把窗簾拉上嗎？ Shall I draw you a map? 請問要我為您畫一張地圖嗎？

　　shall I make the reservation for you? 請問要我為您安排預約嗎？（二）招呼語

　　good morning.(用于中午以前)Good afternoon.(用于中午至下午六點以前)Good evening.(用于下午六點過后)在這些招呼語的后面接句子，例如：

　　good morning, you checking-out? 早上好，先生，請問您要退房嗎？

　　good afternoon, to FOSHAN Electrcical Hotel.中午好，先生，歡迎光臨佛山電子賓館 Good evening, I help you? 晚上好，小姐，請問我能為您服務嗎？

　　后面也可以接上自己酒店名稱、部門名稱，如：

　　good morning, is the Front I help you? 早上好，先生。這里是服務臺，請問您需要服務嗎？（三）回答 1.一般性的回答 I see, sir.我明白了，先生。Certainly, sir.好的，先生。

　　2.請對方再等一會兒 Just a moment, please.請稍等。

　　thank you for waiting.您久等了，先生。

　　I am very sorry to have kept you waiting.很抱歉讓您久等了。

　　Could you wait a little longer, please? 請您稍候好嗎？

　　3.要麻煩客人或是拒絕客人的要求時拒絕客人時，不要一口回絕說“No.”，要委婉一些。I am afraid I can’t do that.不好意思，我恐怕沒辦法那樣做。

　　Excuse me, let me pa.不好意思，先生，麻煩讓我過一下。

　　4.道歉

　　如果是自己的錯就說“I am sorry.”;如果是公司的錯，就說：“We are sorry.”。I am very sorry for the delay.很抱歉延誤了時間

　　I am very sorry for the inconvenience.很抱歉造成您的不便。

　　I would like to apologize for the mistake.為這個錯誤我深致歉意。

　　5.客人對自己說“Thank you.”時回答 You are welcome 不客氣。

　　thank you, sir.謝謝您，先生。

　　thank you very much.非常感謝您。

　　6.交給客人某些東西時，可以說 Here you are.您要的東西在這里。

　　here is your room key.這是您的房間鑰匙。

　　here it is.這是您的東西。

　　7．當客人準備離開時，可以說： Have a nice day.祝您有美好的一天。

　　please enjoy your stay 祝您住宿愉快。

　　We hope to see you again soon.希望不久能再次見到您。

　　thank you for staying with us.謝謝光臨。

　　8．當客人的英語難以理解時

　　面對客人的疑問，不要只是一味地傻笑，或是一直說Yes, Yes.如果聽不懂事，要向客人提出疑問，或是先向對方說“Just a moment, please.”, 然后請求他人協(xié)助。Pardon? 對不起？

　　pardon me? 對不起？

　　I beg your pardon? 對不起請再說一遍好嗎？

　　Could you repeat that, please? 請您重復一遍好嗎？

　　若是不敢肯定對方所說的部分內容時，可以將不明白的部分重復一遍，如： Excuse me, you mean you lost your room key？不好意思，先生，您是說您丟了房間的鑰匙？

　　27、下面有三組關于入住，退房，預定的對話：一、Check in : Good afternoon , to our I help you ? G: booked a room one week : May I have your name please , sir ? G: John : Just a moment , I look through out , We do have a reservation for you , city view single room with ’ve paid 2000 Yuan RMB as a that correct ? G: That’s : Would you please fill in this registration card , sir ? G: you think I’ve filled in everything : Let me see …Name , addre, nationality, forwarding addre , paport number , signature and date of , here , forget to fill in the date of I fill it in for you ? You are leaving on… G: October :

　　May I see your paport , please ? Thank you , everything is in here is your room number is ’s on the 11th floor and your room rate is 500 RMB per is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on make sure that you have it with you all the need to show it when you sign for your meals and drinks in the restaurants and the : Yes, I’ll keep it with care , thank :

　　I hope you enjoy yours stay with : Good afternoon, I help you? G: Good afternoon, I want a single room, : Have you made a reservation? G: No, I haven’: How long do you want to stay? G: Three : I’ll see what we have, , can offer you a room on the eight : : May I see your paport? G: Of you : Thank you fill in this form, please? G: it : Thank you, Here is your ’s Room 808 on the eight : Thank you very night.二、Check out : Good I help you? G: would like to check I have my ? C: Certainly, sir, May I know your name and your room number, please ? G: Dennis black, Room : All is your bill, total is 1800 : The figure seems : How would you like to pay, , in cash or by credit card ? G: In is the : Thank you, a moment, please , I’ll write out a receipt for ．C: Good I help you? G: Yes, I’d like to check out : Can I have your name and room number, please ? G: John smith, room : May I have your room key, please ? G: you : Just a moment, please….. is your you like to check it ? G: I’m ’s the 20 Yuan for ? C: That’s for the drinks you ordered from your : I : How would you like to make payment , ? G: I’d like to pay in : That’ll be 2180 : Here you : Here’s your change and receipt ， , I’ll send a bellman up to get your : Thank : You are welcome , Good-bye.三、Reservation : Good is room I help you ? G: Yes , I’d like to book a room , : Fine , For which date ? G: For : For how many nights ? G: Two : A single room or a double room ? G: A double : Could you give me your name , please ? G: : May I have your telephone number , please ? G: 021- C: What time do you expect to arrive , sir ? G: At about : Fine , Cook , a double room for and : That is : Good-bye and we are looking forward to seeing : Good I help you ? G: I’d like to make a : When for ? G: For : For how long ? G: About a : Could you hold the line , please ? I’ll check….Thank you for waiting , ’m afraid our hotel is fully booked on those : That’s all : We’re very sorry , hope you understand

　　the blue sky and white clouds, this is our memory of the beautiful sky, and childhood we rarely see such a beautiful "Heaven".Especially in cities or industrial areas, all smoke, shadow, really it, you can't help but sigh: "fresh, crisp, clean air, and what has happened to you? give air to cure" disease ".We do have a lot to most important thing is to try to reduce the emiions of not to burn gasification and liquefaction are effective ways to turn coal into clean a lot of ash and sulfur in fuel aqueous proceing for generated by absorption, Catalysis and adsorption, condensation and other methods, recycling, proceing, legalizing gambling ran into the atmosphere of pollutants, should also try to reduce their must strengthen the greening of the more trees, and create more parks and the perspective of combating global warming, control the growth of greenhouse gases, especially carbon dioxide, you should try to use natural gas for you can cancel a one small chimney, central heating or the implementation of the joint production of power supply, heat supply, you can save fuel and reduce carbon dioxide , the development and utilization of new, clean energy is the fundamental way to reduce air as nuclear, solar, wind, bioma, geothermal energy is clean, abundant, great development pollution is caused by human activity, and finally resolved by the man himself,but time waits for no 'd better firm action from now on, to take measures to purify the atmosphere and sky!

　　We give air to cure "disease".